Returns

Thank you for shopping at www.avellalondon.com. We want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return eligible items for an exchange within 14 days of the delivery date.

Eligibility for an Exchange

To be eligible for an exchange, please make sure that:

The items are in their original condition, unworn, unused, and with the original tags attached.

The items are returned within 14 days of the delivery date.

Certain items may not be eligible for return due to hygiene reasons, such as swimwear, intimate apparel, and accessories.

Exchange Process

To initiate an exchange, please follow these steps:

Contact our customer service team using the Contact form to request an exchange.

Pack the items securely in the original packaging, if possible.

Include a copy of the packing slip or order confirmation email in the package.  

Ship the package back to us at the following address:

Avella London, 158 London Road, Rayleigh, Essex, SS6 9DT

Exchange Shipping Costs

Customers are responsible for the cost of return shipping to exchange the item unless the return is due to a defective item or an error on our part.

If you are returning a defective item or if we made an error with your order, please contact us and we will refund the shipping costs.

Exchanges

We are happy to offer exchanges for items of equal or lesser value.

If you would like to exchange an item, please contact us to initiate the exchange process.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, such as swimwear, intimate apparel, and accessories.

Contact Us

If you have any questions or concerns about our Exchange policy, please contact us by completing:

The Contact form.

We are committed to providing excellent customer service and ensuring that you have a positive shopping experience with us.

Thank you for your business!